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Cookies policy

Costa Limited (“Costa”, “We”, “Us”) with domicile at Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG respect your data and your privacy is important to us. For more information about how we use and protect data please see our Privacy Notice

You can contact us by email at costafeedback@costacoffee.com.

If you have any queries in relation to data protection, please email us at costadpo@costacoffee.com


Why do we use cookies and similar technologies?

To make our websites (including our mobile site) and app work better and to distinguish you from other users, we use cookies and similar technologies, such as tagging. Cookies and similar technologies can perform functions and personalise content.

What is a cookie and what do they do?

A cookie is a small text file which sits on your device or browser and assists with information flow and functionality. We use cookies to support the main and mobile websites and our app. For instance, some cookies help with site security or provide information to help us improve the site. Certain cookies can personalise content. Each cookie performs a specific action.

For instance, cookies can send general information about how the site or app is used, which can be used for maintenance and improvement. These cookies don’t capture your personal data and we wouldn’t be able to identify people from the information. They simply log numbers and provide grouped information about site or app navigation – this tells us if people can find what they want.

Other cookies remember information from one page to another, so you don’t have to keep entering it. These are called “session” cookies. For example ASP.Net is a session cookie which remembers your data from one page.

Cookies which remember things for longer, from one visit to the next, are called “persistent” cookies. Persistent cookies can do things like remember preferences and adjust content to suit you (personalisation).

What are own and third party cookies?

Cookies can be sent by different parties.

If the cookie comes from our site it is a first party cookie. If it comes from another site, such as our suppliers or business partners, it is a third-party cookie, specifically chosen by us to provide a service, such as a more personalised visit.

Do I have to accept cookies?

You may reject cookies, however, site and app functions will be affected. Cookies classed as strictly necessary help our sites and app to work properly and personalise your experience. You’ll be able to browse the sites and app without cookies but some standard functionality, preferences and certain features will
not work.

By accepting cookies, you allow us to improve your experience and remember information about you, which can personalise your experience.

To withdraw consent, you can reject or delete cookies. Please see the Managing Your Cookies section below on how you can adjust your browser settings.

Consent

By browsing or using our site or app you agree that we and the selected third parties in this notice can use (as described in this notice) data collected by the cookies you allow and consent to, excluding strictly necessary cookies. If you do not agree, you can withdraw your consent by setting your browser to reject cookies, see below:

Managing your cookies

There are several ways to manage cookies. You can:

  1. set your browser to prevent cookies from being accepted. More information should be in your browser’s “help” menu. How to adjust your browser will depend on which browser you’re using.

  2. set some browsers to send you an alert when a website is trying to place a cookie on your browser.

  3. block cookies by activating the setting on your browser to refuse all or some cookies. However, if you use your browser settings to block all cookies including strictly necessary cookies, site access and features can be limited or not available.

  4. delete cookies stored in your browser by “clearing cookies”. This will only delete cookies already stored. It won’t prevent new ones being accepted unless you change the acceptance settings. Also, clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all devices, independently.

  5. refuse specific cookies, by using that cookie’s opt-out process, in the table at the end of this notice.

More information about cookies is available on external websites such as www.aboutcookies.org. For help with how to manage and delete cookies, visit www.aboutcookies.org.

We are not responsible for the content or cookies from external websites. If you follow a link from our site to a third-party site, they will have their own privacy and cookie notices.

Please bear in mind that if you restrict or disable cookies it can limit functionality and prevent sites from working properly at all

How long do cookies last?

Different cookies can last for different periods of time.

Session Cookies last that visit to the website. The information is saved from one page to another, so you don't have to keep entering it.

Persistent Cookies are in your browser and can last for a year or until you delete them. They can personalize the site and remember information every time you visit it. We use them to see how people interact with our site. It helps us to change and develop the site and to improve your experience.

What different types of cookies does the site use and what are they for?

Different types of cookies do different things. We use the following cookies on our sites and applications.

Strictly necessary cookies support our websites and app operations. They are essential when you move around our website or app and use their features. For example, they remember your details when you log in. This allows you to access your account. Without such cookies, such services cannot be provided.

Analytical / performance cookies We collect anonymous information about how people use the website or app, which helps us develop them. We can see if people find things easily and improve site navigation.

Functionality cookies Remember when you return to the site or app and the choices you made on previous visits such as searches and what country you are from. This allows us to personalize our content for you, such as allowing us to remember your preferences.

What are similar technologies?

Tagging works in a similar way to cookies. We use a tag called a pixel. A pixel is an image that once imbedded in an email connects to a file stored on our web server and allows us to determine customer interest in our marketing emails. Tags can also be known as beacons.

Cookies and similar technology used by us are listed below



CookiePurpose

ASP.Net session cookie

ASP.NETSessionId

This first party cookie identifies you for the duration of your visit. Information is remembered from page to page. This enables the site to function properly and means you don’t have to keep entering the same information. It assists with a smooth site experience.

More info is available at: https://msdn.microsoft.com/en-us/library/ms178194.aspx

This is a strictly necessary cookie. It only lasts for your visit.

AWS Elastic Load Balancer Cookie

AWSELB



This third party cookie set by AWS, helps the site run smoothly and more quickly by remembering context, such as how you used the site before. It enables content to load more rapidly and expires after 24 hours. It is also known as a load balancer and it does not collect any personal information.


More information is available at: http://docs.aws.amazon.com/ElasticLoadBalancing/latest/DeveloperGuide/elb-sticky-sessions.html

This is a strictly necessary cookie. It expires after 24 hours.

Cloudflare cfduid Cookie

cfduid



Cloudflare is a third-party cookie web security service. This cookie is strictly necessary and lasts for one year. It remembers which users are considered safe and helps to protect the site from hackers. It does not collect any personal information. More info is available at:

https://www.cloudflare.com/security-policy/

and:

https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-CloudFlare-cfduid-cookie-do-

This is a strictly necessary cookie. It expires after 1 year.

Cookie Consent Status

cookieconsentstatus

This cookie remembers that the customer has accepted the cookie consent banner. It’s stored in the user’s browser for one year and means you don’t see the banner again. We don’t receive any information from it.

This strictly necessary cookie lasts for 1 year.

YouTube

GPS

We use YouTube’s privacy-enhanced mode to embed videos on our site from YouTube. User viewing is not tracked and videos playing in privacy-enchaned mode won’t influence the viewer’s browsing experience on YouTube. YouTube will not store personally-identifiable information and the cookies are only installed when you press play.


This cookie registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

https://support.google.com/youtube/answer/171780?hl=en-GB

This is an analytical cookie and expires after 30 minutes.

YouTube

YSC

We use YouTube’s privacy-enhanced mode to embed videos on our site from YouTube. User viewing is not tracked and videos playing in privacy-enchaned mode won’t influence the viewer’s browsing experience on YouTube. YouTube will not store personally-identifiable information and the cookies are only installed when you press play.
This cookie registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

https://support.google.com/youtube/answer/171780?hl=en-GB

This is an analytical cookie and expires at the end of your session.

YouTube

VISITORINFO1LIVE

We use YouTube’s privacy-enhanced mode to embed videos on our site from YouTube. User viewing is not tracked and videos playing in privacy-enhanced mode won’t influence the viewer’s browsing experience on YouTube. YouTube will not store personally-identifiable information and the cookies are only installed when you press play.

This cookie registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

https://support.google.com/youtube/answer/171780?hl=en-GB

This is a performance cookie and lasts for 6 months.

YouTube

PREF

We use YouTube’s privacy-enhanced mode to embed videos on our site from YouTube. User viewing is not tracked and videos playing in privacy-enchaned mode won’t influence the viewer’s browsing experience on YouTube. YouTube will not store personally-identifiable information and the cookies are only installed when you press play.

This cookie registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

https://support.google.com/youtube/answer/171780?hl=en-GB

This is an analytical cookie and expires after 2 years.

Adobe

scc

This cookie is used by Adobe Analytics to determine if cookies are enabled.

https://marketing.adobe.com/resources/help/enUS/whitepapers/cookies/cookiesanalytics.html

This is a strictly necessary cookie and lasts until the end of the session.

Adobe

sfid

This cookie is used by Adobe Analytics to identify a unique visitor.

https://marketing.adobe.com/resources/help/enUS/whitepapers/cookies/cookiesanalytics.html

This is an analytical cookie and expires after 5 years.

Adobe

ssq

This Adobe analytics contains information about the previous link on this site that was clicked on by the user, so the page shows relevant content.

https://marketing.adobe.com/resources/help/enUS/whitepapers/cookies/cookiesanalytics.html

This analytical cookie expires at the end of the session.

Akamai Bot Manager

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This cookie collects information about your activity on the site to help protect against malicious website attacks

This is a strictly necessary cookie and expires after 2 hours.

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This cookie collects information about your activity on the site to help protect against malicious website attacks

This is a strictly necessary cookie and expires after 4 hours.

abck

This cookie collects information about your activity on the site to help protect against malicious website attacks

This is a strictly necessary cookie and expires after 12 months